Privacy Policy

Privacy Notice
At The Owl on the Green Tearooms, we are committed to protecting your privacy and handling your personal data with care and transparency. This notice explains how we collect, use, and protect your information when you visit our website or interact with us.

1. Who We Are
The Owl on the Green Tearooms is the data controller responsible for your personal data.
If you have any questions about this privacy notice, please contact us at:
Email: [insert email address]
Address: [insert business address]

2. What Information We Collect
We may collect and process the following types of personal data:

• Contact information (e.g. name, email address, phone number) when you make an enquiry or booking

• Booking details if you reserve a table or attend an event

• Payment information (processed securely via third-party providers, we do not store card details)

• Website usage data (e.g. IP address, browser type, pages visited) through cookies and analytics tools
   

3. How We Use Your Information
We use your data to:

• Respond to enquiries and manage bookings

• Provide our services and customer support

• Improve our website and customer experience

• Send updates or marketing communications (only if you have opted in)

• Comply with legal obligations
   

4. Legal Basis for Processing
We process your personal data under the following lawful bases:

• Consent – when you opt in to receive marketing

• Contract – to fulfil bookings or services you request

• Legitimate interests – to improve our services and website

• Legal obligation – to comply with applicable laws
   

5. Sharing Your Data
We do not sell your personal data.
We may share your information with trusted third parties, including:

• Payment processors

• Website hosting and analytics providers

• Booking or reservation systems

All third parties are required to respect your data and keep it secure.

6. Data Retention
We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

7. Your Rights
Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

8. Cookies
Our website uses cookies to enhance your browsing experience and analyse website traffic.
You can control or disable cookies through your browser settings.

9. Data Security
We take appropriate security measures to protect your personal data from loss, misuse, or unauthorised access.
10. Changes to This Privacy Notice
We may update this privacy notice from time to time. Any changes will be posted on this page.